What we do

CERI offers a wide range of banking and financial services, from common to the most advanced ones. In all cases one thing always remains the same – our business services are reliable and effective, which is confirmed by ISO 27001, ISO 9001 and ISO 22301 certificates.

Business contact Business Services

Customer & Account Services  |  Compliance  |  Application testing  |  TPC  |  Back Office Market Operations  |  HR & OHS  |  KYC  |  Documentation management  |  Smart Automation   |  DCide

 

Customer & Account Services

Scalable operational support for global client portfolios

Since 2005, within the Customer & Account area, we have been providing comprehensive process support (Customer Services), primarily for the banking and financial industries, but also for other sectors.

Every day, over 600 employees handle both simple and highly complex processes, ensuring the highest standards and quality of service.

How we can assist you

Customer Data Management

Comprehensive handling of data changes, verification of customer information, KYC updates, and data compliance checks in banking systems.

Account and Banking Product Management

Opening, modifying, reactivating, and closing accounts; managing powers of attorney; and managing deposit products.

Payment and Credit Cards

Full card lifecycle management for individual, business, and corporate customers: issuance, modifications, renewals, and administration of card products.

Online Banking

Activation and administration of online services, managing access to online banking, managing permissions, and providing support for digital customers.

Payments and Settlements

Processing of direct debits, transaction authorizations, and settlement processes supporting the bank’s day-to-day operations.

Verification and Regulatory Compliance

Conducting quality and compliance checks, AML/KYC processes, and activities that support security and regulatory compliance.

Correspondence and Documentation Management

Document processing, handling of incoming and outgoing correspondence, archiving, and digitization of customer documentation.

Post-sales and maintenance processes

Ongoing customer support and handling of non-standard and specialized operational processes related to banking products.

Process automation and transformation

The use of automation, workflow tools, and digital solutions to increase the efficiency, quality, and speed of process execution.

Compliance Services

Secure transactions with CERI

For over 10 years, we have been supporting companies in combating “white-collar” crime and ensuring compliance with regulations in banking and trade finance transactions. Our verification covers a wide range of products, such as payments, letters of credit, guarantees, collections, and securities.

We analyze transactions from Poland, Europe, and the rest of the world

How we can assist you

Payments

We assist in processes including analysis of SEPA and SWIFT payments. We evaluate transactions for violations of international sanctions.

Letters of credit, collections and guarantees

We analyze letters of credit, guarantees and evaluate transactions for violations of international sanctions.

Securities

We analyze transactions involving securities and assess them for potential violations of international sanctions.

Anti-Money Laundering (AML)

We prevent money laundering by analyzing every document and transaction, taking into account the client’s history, company profiles, transportation routes, and other factors. Incidents are recorded and, if necessary, reported.

Terrorist Financing Screening

We verify transaction participants to eliminate the risk of links to terrorist organizations.

Sanctions Screening (including account freezing)

Ongoing verification of existing customers to identify potential sanctions-related risks and ensure compliance with applicable regulatory requirements. This process involves an in-depth analysis using publicly available sources to verify corporate structures, ownership structures, and management, as well as individuals and entities associated with the client. The results are thoroughly analyzed to identify potential matches and support appropriate risk assessment and escalation.

Secure Transactions

Explore the World of Compliance

<p style="text-align: left;">All transactions are verified through an application that helps our team assess whether a given transaction poses a risk of money laundering, terrorist financing, or violations of international sanctions.</p><br />

All transactions are verified through an application that helps our team assess whether a given transaction poses a risk of money laundering, terrorist financing, or violations of international sanctions.


<p style="text-align: left;">We operate based on the sanctions lists of the EU, the United Kingdom, and Switzerland—EU-law (EU Sanctions Lists, HM Treasury List (UK), SECO List (CH)), U.S. sanctions (OFAC Lists), as well as internal client sanctions lists.</p>

We operate based on the sanctions lists of the EU, the United Kingdom, and Switzerland—EU-law (EU Sanctions Lists, HM Treasury List (UK), SECO List (CH)), U.S. sanctions (OFAC Lists), as well as internal client sanctions lists.

<p style="text-align: left;">Once the verification process is complete, our staff decide whether to approve or hold the transaction. Every day, a team of 100 people processes approximately 150,000 transactions, which undergo a two-step verification process. </p>

Once the verification process is complete, our staff decide whether to approve or hold the transaction. Every day, a team of 100 people processes approximately 150,000 transactions, which undergo a two-step verification process.

<p style="text-align: left;">We screen companies, financial institutions, countries, cities, ships, and aircraft, and we conduct message analyses covering areas such as: EBA, TGT, high-value payments; MT101—cash payments; MT103, MT202; SEPA Payments (SDD, SCT, and R-TX); and recurring payments.</p>

We screen companies, financial institutions, countries, cities, ships, and aircraft, and we conduct message analyses covering areas such as: EBA, TGT, high-value payments; MT101—cash payments; MT103, MT202; SEPA Payments (SDD, SCT, and R-TX); and recurring payments.

Application testing

ISO-certified application quality testing

Our services include comprehensive IT application testing, tailored to the needs of various industries, from banking institutions to utility providers. For over 10 years, we have been ensuring the quality of software for our clients, including data security. Our operations are based on international ISO standards and our own rigorous security standards.

Software quality testing is a rapidly evolving field, which is why our team is constantly growing. We currently have over 50 testers who combine both manual and automated testing skills. Our experts support the testing of a wide variety of applications and processes, enabling our clients to deliver products of the highest quality.

How we can assist you

Manual Application Testing Expertise

  • Comprehensive testing of banking systems: functional, regression, exploratory, and non-functional testing, based on an understanding of the processes and business logic of the financial sector.
  • Testing of AI-based solutions: manual verification of the correctness of document processing and classification, as well as the alignment of the results with business expectations.
  • Test case design: creating and executing scenarios based on documentation, the client’s business requirements, or our own analysis.
  • Work environment: ALM Octane, HP Quality Center, Jira, and others.

Automated Application Testing

  • Test process automation: designing and maintaining automation frameworks and automating repeatable test scenarios.
  • Custom automation: creating scripts from scratch based on business requirements or implementing automation for scenarios provided by the client.
  • Performance testing: verifying the stability, throughput, and responsiveness of systems under heavy load.
  • Technology stack: UFT, Java, Selenium, Jenkins, and others.

Quality Analysis and Management

  • Business Requirements Analysis: verifying documentation and translating it into test scenarios that account for key business processes and risks.
  • Comprehensive defect management: logging, prioritizing, and tracking the lifecycle of defects in close collaboration with development teams until the issue is resolved and the fix is verified.
  • Test Results Reporting: Preparing clear reports on the progress and results of tests conducted, as well as defects detected.

Benefits for Your Busines

Certified expertise: a team of experienced testers, including those certified according to the ISTQB standard, with experience in executing projects for the financial sector.

Certified expertise: a team of experienced testers, including those certified according to the ISTQB standard, with experience in executing projects for the financial sector.

International environment: Project execution and support in Polish, English, and German.

International environment: Project execution and support in Polish, English, and German.

Flexible partnership models: from ad-hoc expertise support to a dedicated, well-coordinated team of testers ready to integrate seamlessly into the client’s structures and processes.

Flexible partnership models: from ad-hoc expertise support to a dedicated, well-coordinated team of testers ready to integrate seamlessly into the client’s structures and processes.

Trade Finance (TPC)

Seamless handling of international trade instruments

We specialize in processing trade finance instruments, such as letters of credit and collections. We act as both the exporter’s and the importer’s bank. The process is handled end-to-end, starting with the receipt of an MT700/710 message from the issuing bank and its notification to the exporter’s bank, through document verification, all the way to the execution of payment/financing.

Each stage is also subject to a more thorough analysis for compliance assessment. In the letter of credit process, the greatest challenge is the stage of verifying that the documents comply with the terms of the letter of credit and UCP600.

How we can assist you

Notification

Verification of the letter of credit terms for compliance with the bank’s procedures and UCP600 regulations. Posting the bank’s liability in cooperation with financial institutions—bank representatives responsible for credit lines.

Document Verification

Checking documents presented under a letter of credit for compliance with the letter of credit/amendment and the provisions of UCP and ISBP.

Payment and Financing Execution

In-depth analysis of the entire letter of credit is paramount to our process. We meticulously examine conditions and possibilities, culminating in the precise execution of payments for goods covered by the letter of credit. Our services extend to providing foreign payments in various currencies, ensuring an appropriate and secure payment path.

Making payments and providing financing

After thoroughly analyzing the entire letter of credit and reviewing its terms and conditions, we make payment for the goods covered by the letter of credit. We offer international payments in various currencies, ensuring compliance with the appropriate payment process.

Applicant Financing (Postfinancing)

At the applicant’s request, after establishing the appropriate terms, we are able to provide funds for immediate payment to the beneficiary in the form of a loan granted on highly preferential terms.

Payment processing as a “third-party bank”

We process payments as a so-called “third bank,” effectively outside the letter of credit. In such cases, we act based on authorization from the applicant’s bank and a payment order from the beneficiary’s bank, settling all necessary fees and adhering to the payment path appropriate for the respective bank.

Collection processing

Entering data into systems based on a request from the exporter or their bank. Preparing lists for document dispatch. Monitoring payment deadlines. Settling costs and making payments to the exporter or their bank.

Commercial Risk Hedging

Active risk participation involves transferring the risks associated with commercial transactions to the secondary market through financial institutions (ICTBS, emerging market banks, and global banks) or (re)insurers (NBFI) (with the involvement of an insurance broker, intermediary, or other entities as needed). Individual transactions are governed by an MRPA/MPA (Master Risk Participation Agreement) or a similar agreement and cover country risk and the counterparty risk of the initiating bank (the recourse party), but do not cover operational risk arising from the underlying transaction or document processing. Underlying transactions primarily (but not exclusively) include letters of credit, guarantees, and trade finance.

Trade Finance Support

We are responsible for maintaining, developing, and supporting key applications and processes that underpin global Trade Finance operations. The team ensures the stability of the production environment, manages incidents and changes, supports business users, and implements initiatives related to automation, transformation, and process optimization. This area includes operational and technical support for the Doka, TI+, Phoenix, and TradeAI systems, as well as the development of solutions based on SharePoint, Oracle SQL, Excel, and the Power Platform.

Back Office Market Operations

Mastery in banking and credit operations

Since 2014, we have specialized in a variety of banking operations. These include payment transactions, syndicated loans, account reconciliation, cash and foreign exchange (FX/MM) transactions, as well as the entry and authorization of financial data. Our work requires knowledge of procedures related to Anti-Money-Laundering (AML), banking risk, and the Clean Payments Policy. We also handle sensitive transactions involving access to confidential information, providing services to leading corporations from around the world.

Thanks to the diversity of our tasks, we possess extensive and up-to-date knowledge of the technical and legal aspects of banking operations. The transactions and payments division is managed by a team of over 100 employees, including consultants, specialists, and experienced experts.

How we can assist you

Syndicated Loans

Comprehensive administrative support for syndicated loans at every stage of their lifecycle. We manage the registry of syndicate participants, distribute cash flows, and ensure efficient communication between the agent, the borrower, and the participants.
  • We translate the agreed-upon loan terms into system configurations.
  • We maintain the schedule of repayments, fees, and interest, and monitor their accrual.
  • We handle financial settlements among consortium participants (allocation of payments and commissions).
  • We monitor covenants and other contractual terms, flagging violations to the appropriate units.
  • We provide reports and information to consortium participants and business units.
  • We coordinate changes to the agreement (amendments) and their implementation in the systems.

Reconciliation

We provide comprehensive reconciliation—both manual and automated—of financial items and internal bank accounts. Our process includes continuous verification of data across systems, enabling immediate detection of discrepancies and minimizing operational risk.
  • We retrieve data automatically and manually from designated source systems.
  • We prepare statements and reports for specified areas.
  • We identify discrepancies and classify them (system errors, delays, substantive errors).
  • We communicate discrepancies to business owners and initiate corrective actions.
  • We implement agreed-upon corrections in the systems or support their implementation.

Payments (Payment Processing)

Operational handling of electronic and manual payments, ensuring their correct processing in available payment systems. Resolving irregularities, delays, and disputes related to payment processing.
  • Processing and sending payments via SWIFT, SEPA, and RTGS (STP—Straight-Through Processing).
  • We monitor queues and processing statuses (accepted, pending, rejected) and respond to system errors.
  • Resolving blocked or delayed bank transfers with intermediary institutions.

FX / MM (Foreign Exchange & Money Market)

The process covers the verification and confirmation of transactions, their settlement, monitoring of deposit maturity dates, and control of currency exposure.
  • Confirming and verifying the terms of foreign exchange and money market transactions with counterparties.
  • Overseeing the physical settlement of foreign exchange payments and market deposits.
  • Monitoring the maturity dates of deposits and the renewal of FX positions

Client Static Data

Managing client records while maintaining the highest standards of security and compliance. The process includes efficient onboarding, ongoing updates to data structures, and continuous maintenance of the consistency of personal and registration data.
  • Creating and configuring new client records during the onboarding process.
  • Verifying and continuously updating identification data.
  • Implementing changes to authorization structures, representation, and legal and tax classifications.

Instrument Static Data

Precise creation and maintenance of a financial instruments database. We enter complete security specifications using recognized market data providers, ensuring accurate valuation and transaction settlement.
  • We register new instruments at the request of business units, in accordance with defined data standards.
  • We update instrument parameters (financial terms, dates, classifications) based on reliable sources.
  • We synchronize static data across different systems, minimizing discrepancies.

Regulatory Reporting: EMIR & MiFIR

Comprehensive transaction reporting to designated repositories and relevant supervisory authorities in accordance with the requirements of the EMIR and MiFIR regulations.
  • Generation, validation, and submission of report files
  • Custom automation: creating scripts from scratch based on business requirements or implementing automation for scenarios provided by the client.
  • Reporting of derivatives transactions to the trade repository Verification of reports to determine whether the number of transactions with the central bank for the current or previous day, the interest rate, and the transaction dates raise any concerns

HR & OHS Processes

End-to-end HR and safety solutions tailored to your growth

We expertly manage a spectrum of tasks associated with the employee onboarding processes, driven by compliance with labor, social security, health, and tax laws, alongside adherence to internal employer regulations. These processes, inherently cyclical, demand meticulous attention to legal requirements and adhere to tight deadlines. Our services are designed with adaptability in mind, tailored to evolve alongside the ever-changing needs of the employer.

With years of seasoned experience in delivering HR and OHS services, we bring forth professional solutions, ensuring effectiveness in every aspect of the process.

How we can assist you

Personnel and Payroll Administration

Recording data in ERP systems, including employment records, changes in employment history, insurance data, payroll statements, and records of absences and working hours.

Maintenance of Employee Personnel Files

Creating and updating paper-based personnel files.

Preparation of Employee Documentation

Employment contracts, amendments, employment certificates, attestations, and referrals for occupational health examinations.

Payroll processing

Preparing payrolls, tax returns, and Social Insurance (ZUS) filings.

Benefits administration

Processing requests and changes related to employee benefits, such as health care, gym memberships, meal subsidies, Employee Pension Plans (PPK), Employee Pension Schemes (PPE), and insurance.

Occupational Safety and Health Services

  • Occupational health and safety training
  • Accidents, occupational hazards, and workplace safety and comfort
  • Occupational safety and health assessments.

Know Your Customer (KYC)

Comprehensive KYC/AML process support for banks and financial institutions

KYC (Know Your Customer) and AML/CFT are key elements of financial risk management and regulatory compliance in banks and other financial institutions. Properly designed and implemented processes help mitigate the risks of money laundering, terrorist financing, sanctions violations, and establishing relationships with entities with an unacceptable risk profile. KYC verification is a mandatory procedure for regulated institutions such as banks and other financial institutions. It is designed to ensure compliance with applicable laws and to protect customers from criminal activities such as money laundering and terrorist financing.

Since 2014, we have been supporting domestic and international financial institutions in implementing KYC/AML processes. More than 300 analysts, experts, quality control specialists, and managers handle thousands of cases of varying complexity each month. We combine operational experience, knowledge of regulatory requirements, and a scalable service model, which enables us to act as a long-term business process outsourcing (BPO) partner for banks.

How we can assist you

Data and Document Collection, Analysis, and Verification

We obtain information and documents from reliable public and commercial sources and—to the extent agreed upon—directly from the end client. We verify their completeness, timeliness, formal compliance, and internal consistency; we analyze registration documents, the nature of business operations, and financial statements; and we clarify any identified discrepancies.

Analysis of Ownership Structure and Identification of Ultimate Beneficial Owners (UBO/SBO)

We map direct and indirect ownership links, including in multi-tiered structures spanning multiple jurisdictions. We identify UBOs/SBOs, determine the basis of control or ownership, and gather supporting documentation at every required level of the structure.

Screening, alert analysis, and risk identification

We conduct manual and tool-assisted screening using platforms such as Dow Jones, Factiva, Actimize, RDC, and LexisNexis. We analyze alerts regarding sanctions, politically exposed persons (PEPs), adverse media, watchlists, and other defined risk factors. We document the results of the analysis and refer cases requiring a decision in accordance with the agreed-upon escalation path.

Per-process activities

End-client contact (Client Outreach), 4-eye quality control and post-audit Quality Assurance, escalations to Compliance / KYC Advisory legal departments, NRD monitoring, expert consultancy for creating and updating KYC procedures, backlog/post-audit remediation, translations (English, German, Spanish, Portuguese, French, Italian, Russian, Czech, Slovak, Dutch, Hungarian, Ukrainian).

Operational Support, Quality Control, and Corrective Actions

We provide client outreach, four-eyes review, independent post-process quality assurance, monitoring of next-review dates (NRD), backlog management, and corrective actions following audits. We support agreed-upon escalations to the Compliance, Legal, or KYC Advisory functions, as well as the creation and updating of procedures and operational instructions. We can provide these services in multiple languages.

Client Risk Profile Assessment

We conduct due diligence in the areas of CDD and EDD for low-, medium-, and high-risk clients. We analyze factors related to, among other things, jurisdiction, ownership structure, business profile, product, service channel, sanctions, PEPs, and adverse media. We document the results in accordance with the bank’s policy, methodology, and risk appetite.

Expert Support for Process Transformation and Development

We support strategic, regulatory, and technological projects; process migrations; the development of operational models; and the standardization, optimization, and automation of KYC/AML activities. We tailor the cooperation model and scope of responsibility to the processes, systems, control requirements, and expected service level of the bank in question. A thoroughly conducted KYC process provides the bank with the information needed to make decisions about establishing, maintaining, modifying, or terminating a customer relationship. We combine high-quality analysis with operational efficiency, a predictable level of service, and the ability to scale resources as volume changes.

Documentation management

Secure digitization, archiving, and data access

As experts in document management since 1996, we offer comprehensive services in the digitization and archiving of electronic and paper documents, as well as data management services.

Our many years of experience in this field have enabled us to develop innovative and comprehensive solutions that combine flexibility with efficiency, including an electronic archive browser. By entrusting your document management to CERI, you’ll be able to focus on the key aspects of your business, saving valuable time and energy, while maintaining the strict standards for security, quality, and timeliness that are second nature to us.

How we can assist you

Electronic archiving

  • Sorting
  • Verification
  • Scanning
  • Indexing
  • Access to scans

Data management

  • Verification, data entry from documents/scans/systems into systems/files
  • Updating statuses, modifying requests

Digital archive viewer

  • Individual access
  • Image search
  • Viewing scans
  • Printing
  • Downloading

Smart Automation (Robotic Process Automation – RPA)

Zero-error efficiency through intelligent process automation

Automation of business processes boosts efficiency, reduces execution time, and eliminates errors to enhance project quality. In close collaboration with the client, we analyze processes, configure and test them using Blue Prism, and deploy Smart Automation to production with continuous algorithm monitoring.

Key factors at every stage include precise process modeling and preparing detailed documentation.

What makes us stand out

Process Analysis & Opportunity Mapping

We conduct thorough end-to-end process deep dives to reveal hidden optimization potential, identify operational bottlenecks, and map out high-impact automation opportunities.

RPA & Digital Workforce Development

We design and deploy custom virtual bots using cutting-edge Robotic Process Automation (RPA) technology combined with other solutions to transform time-consuming, repetitive manual tasks into efficient digital workflows.

User-Centric Process Configuration

We ensure easy and intuitive process setup via simple, modern user interfaces, enabling effortless management and agile workflow adjustments.

Process Operations & Maintenance

We manage and continuously monitor your automated processes, ensuring top-tier stability, peak performance, and consistently high output quality.

DCide

Operational workforce planning and management

DCide is an application for managing the efficiency of operational activities. It consists of two main modules: one for employees and one for managers. With the application, the manager can easily and transparently manage resources, schedule team time, continuously monitor productivity and efficiency, and create or import reports.

The employees, on the other hand, can easily enter overtime details in the application, check their bonus and record their performance, both in real time and manually at the end of working hours.

Features

One system – many functionalities that can be easily integrated with other HR and accounting systems.

Planning of production steps/ work processes and working hours

Planning of production steps/ work processes and working hours

Monitoring of employee efficiency

Monitoring of employee efficiency

Capacity management

Capacity management

Monitoring of work in real time

Monitoring of work in real time

Monitoring of employee performance, customers, and order fulfilment

Monitoring of employee performance, customers, and order fulfilment

Optimization of work

Optimization of work

Reports and analysis,<br /> reporting on working hours, <br /> overtime and productivity

Reports and analysis,
reporting on working hours,
overtime and productivity

Quality control

Quality control

Setting KPIs/annual targets<br /> for employees and accounting for them

Setting KPIs/annual targets
for employees and accounting for them

Core Service Areas

At CERI, we specialize in the following key service areas:
CERI's main service areas are customer support and verification, IT application testing, HR processes, digitization, TPC.

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Industries

At CERI, our expertise caters to a diverse range of industries, including: Banking, Credit Institutions, Energy, Shared Services Companies (SSC).

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