Customer & Account Services

In the realm of Customer & Account, we have been delivering comprehensive process services since 2005. Our primary focus is serving the banking and financial industry, extending our expertise to other sectors. Our services encompass:

  • Opening and Closing of Accounts
  • Processing of Instructions
  • Payment Processing
  • Credit Services
  • Claims Handling
  • Handling Securities and Deposits

    With a dedicated team of over 600 employees, we handle a spectrum of tasks daily, ranging from simple processes to the most complex ones. Our commitment revolves around upholding the highest standards and ensuring the quality of services provided.

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    How we can assist you

    Opening and closing accounts

    • Verification of the application
    • Data entry, setting up an account in the system
    • Printing and mailing the agreement
    • Activation of the account
    • Expiration of the contract
    • Closing the account at the customer's request

    Handling instructions

    • Change of customer data
    • Account transformation
    • Establishment of a proxy
    • Instruction in case of death
    • Duplicate documents
    • Confirmation of transfer
    • Opinions and certificates
    • Transaction statements
    • Credit card processing
    • Tax exemptions
    • Postal refunds

    Payment processing

    • Domestic / foreign
    • Posting of fees and commissions
    • Direct debits and standing orders
    • Returns handling
    • Analysis of international incoming payments and SWIFT messages

    Securities and deposits

    • Establishing accounts
    • Transferring accounts
    • Handling changes in terms and conditions
    • Closing accounts

    Credits

    • Verification of documents
    • Registration of collateral, mortgages
    • Handling changes in terms and conditions - interest rate, credit limit
    • Receivables management services

    Complaint handling

    • Analysis and resolution
    • Reimbursement of fees for legitimate complaints

    Strengths for your business

    • Short Implementation Time: At CERI, we pride ourselves on our agility. We can commence the client’s process within 2-3 months, encompassing recruitment, training, and system access authorization. The timeframe depends on the process complexity and client expectations.
    • Support for multiple systems: With proficiency in more than a dozen banking systems, our versatile expertise ensures seamless integration and support across diverse platforms.
    • Flexibility: Adaptability is ingrained in our approach. In our day-to-day operations and special actions, we exhibit the flexibility to swiftly adjust to changes in supported processes.

    Work with CERI

    At CERI, our philosophy is centered around efficiency, flexibility, and responsibility. These core values translate into success for both our partners and our dedicated team.

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